Can't get cellular or text service when I'm outside away from my wifi

sur · August 6, 2020, 7:41pm

What phone do you have?
Motorola X4
What plan are you on?
Just signed up for 1 year sub of My Choice + 1GB

Does your plan include data, or just talk & text?
Data and text is included

Issue Description

I went on a road trip to WI and stayed on the major highways. Reception was very spotty. I understand since I’m constantly moving around, but then when I got back I went to a nearby park 55443 zip code which I do every day for exercise, I can’t seem to get reception for texts, internet, apps. What is going on?

jben · August 6, 2020, 8:00pm

Initially, I would suggest you try this Help Article

sur · August 9, 2020, 2:09pm

hopefully this works. Thanks for your help.

rolandh · August 9, 2020, 3:07pm

Hi @sur,

If not, please let us know but

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