Can't get LG stylo 5 to authentic my account

What phone do you have? LG Stylo 5

What plan are you on? 5G republic (member for 12 yrs

Does your plan include data, or just talk & text? yes all of it

Issue Description

Gmail and apps transitioned over but NOT the phone number account

it keeps saying " get activated" and then "make sure you have an active data connection

I have done the regular Republic app and the Republic anyway app

Now what??

Hi @elizabethr.lnymuz and welcome to the Member Community. I assume you purchased the LG Stylo 5 from Republic and are trying to activate it as a replacement for an existing phone on your RW account?

If so, see if this helps – How to Activate a Cell Phone or SIM Card – Republic Help

Please come back with more details if this doesn’t help or my assumption is incorrect.

I had to uninstall the RW app b/c #12 step was not popping up.

Once I downloaded the app again, all the prompts were there and my phone is all set now.

thank you,

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