Can't get LG stylo 5 to authentic my account

What phone do you have? LG Stylo 5

What plan are you on? 5G republic (member for 12 yrs

Does your plan include data, or just talk & text? yes all of it


Issue Description

Gmail and apps transitioned over but NOT the phone number account

it keeps saying " get activated" and then "make sure you have an active data connection

I have done the regular Republic app and the Republic anyway app

Now what??

Hi @elizabethr.lnymuz and welcome to the Member Community. I assume you purchased the LG Stylo 5 from Republic and are trying to activate it as a replacement for an existing phone on your RW account?

If so, see if this helps – How to Activate a Cell Phone or SIM Card – Republic Help

Please come back with more details if this doesn’t help or my assumption is incorrect.

I had to uninstall the RW app b/c #12 step was not popping up.

Once I downloaded the app again, all the prompts were there and my phone is all set now.

thank you,
Liz

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

Message an
Expert customer