Can't get text messages from bank


What phone do you have? Moto x pure
What plan are you on? 2.0
Does your plan include data, or just talk & text? Yes on Sprint SIM

When I go to and sign up for text message alerts i never get a code. I never get messages from them. RW says i need to put in 10 digit code but chase will not let me do so. Any work arounds like a second number. Looking back I have from time to time gotten a text from chase but I think it’s coming from a different department. Thanks Kevin

There was an error sending a text to that phone number. Its operator is not supported

There is no workaround.

Chase needs to update the process for sending these messages. SMS to non-mobile numbers had been available for over 6 years. They probably have a whitelist of acceptable mobile carriers.


Have you tried contacting Chase support? They may be able to help you, or give you more information on why you might not get the messages.

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Yep no luck. They can’t enter a 10 digit number

closed #5

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