Can't listen to voicemail


I’m having trouble listening to my voicemail. When I try to check it with my phone. I receive the message “Unfortunately, Dialer has stopped.” I tried calling my voicemail from another phone and pressing *, but I don’t know my voicemail password. And since I can’t check my voicemail from my phone I can’t reset my voicemail password either.

Also, I don’t know if this is related, but recently my phone’s WiFi has been stuck in the off position.

My phone info:

HW version - P2B1

Model number - Moto E

Android Version - 4.4.4



See here for instructions to access your voicemail

Voicemail (KitKat 4.4.4)

If that doesn’t work, please submit a help ticket

See here for suggestions to fix your WiFi issue


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