Can't make calls in one location

What phone do you have?

What plan are you on?

Does your plan include data, or just talk & text?


Issue Description

Samsung galaxy s10e

Talk, text, 1gb plan

Phone works great except in one location, a Walmart in this case. There, I can’t make or receive calls. Suggestions???

Hi @jeffbo

I don’t have a Walmart near me but don’t they provide free WiFi in the store? Have you tried to connect in the store and make a call? :thinking:

You might also have to launch a browser after opening the wifi connection and accept any T and Cs

Hi @jeffbo,

When I see someone indicate that the phone works well everywhere except inside of a very large building, I suspect this person may have a coverage situation we might be able to improve.

Would you be willing to share the Zip Code of this Walmart, so our Community members can help evaluate your coverage and advise you as to whether a replacement SIM card might provide an improvement?

Hi again @jeffbo,

I’ve taken the liberty of looking into your coverage situation and am sending you a replacement SIM card.

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