What phone do you have? Samsung S9+, Android 9.0
What plan are you on? My Choice + 1 Gb
Does your plan include data, or just talk & text? Includes data
I find I’m unable to make voice calls whenever I happen to be in range of a public (unsecured) WiFi access point that requires a login, such as a hotel, restaurant, or Boingo. I don’t want to or cannot obtain the credentials required to login to the unsecured WiFi. I just want to make a voice call.
When the call fails to go through, I’ve learned to check Settings > Connections > WiFi and typically find that I’m connected to a public WAP. Turning off WiFi in the phone’s Settings temporarily “solves” the problem by routing the call over the cellular network, but it’s a hassle to go through this exercise each time this situation occurs. I thenhave to remember to turn WiFi back on when back in the presence of a secured WiFi whose credentials I’ve saved so I don’t burn through cell data unnecessarily. The nuisance factor is a serious drawback of RW’s service and is the primary issue that prevents me from recommending RW to others.
It seems to me the RW App (version 126.96.36.199) should be smart enough to know that if it cannot reach Republic’s servers over the current WiFi connection (for whatever reason), it should automatically route the voice call over the cellular network, just as it would if there were no WiFi connection at all. Having to turn off the WiFi radio to force this behavior is the definition of “user unfriendly.”