Can't make phone calls

What phone do you have?
I have a moto g4 plus

What plan are you on?
Does your plan include data, or just talk & text?

Issue Description

I CAN"T USE MY PHONE! When I try to call someone ( anyone who may or may not have RW) I am vectored to a RW message: “Thank you for calling RW. All of our current and new customers…”.

When I try to call my phone from my google phone, I get this message: “Call failed to connect because the number was busy.”


Hi @richardw.h3y5rm,

Are you able to sign into your account at, and when you do, do you see any sort of message there?

1 Like

Yup, that was it. My fault. Thank you for your quick response.


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