So, I’m an idiot and forgot to update my card info and my account go cancelled. My fault, I know.
I tried to reactivate the phone, but it won’t do it because I still owe a month’s payment.
I opened a ticket, and eventually got a response after a couple days. I was told to update my payment info, and also to respond to the ticket to authorize the payment to my new (updated) card info.
My problem is, the page will not let me update payment method. I can click the pencil, and then enter all of the card information, but when I try to save it, it just does…well…nothing. I can successfully update my personal info, pin, password, etc.
I thought maybe this site didn’t play nice with chrome, so I tried in IE 11 as well. Same issue.
Does anyone know how I can get that payment info updated so I can pay my debt and restore service?
Thanks in advance for any help/advice.