I got an email from RW saying that my Moto E should be “on the current build of NPQ26.69-64 . If you are not, you will need to perform the software update to ensure your phone is running optimally. You may need multiple updates to get to the correct build as these are incremental and not cumulative.”
My phone is currently on: NPQ26.69-27
So I go into Settings>About Phone> System Updates. I get a message that says my device’s software is already up to date. No idea what to do next.