Can't use conference call feature

What phone do you have? Samsung A50

What plan are you on? unlimited with 1 g of cell

Does your plan include data, or just talk & text? all three

Issue Description

I am unable to create a conference call. When I add the 3rd person, it allows me to try and merge, but it won’t merge just keeps them on hold. I’m able to swap back and forth though, but not merge.

Not sure why, I used to be able to.

—Make sure to describe your situation fully, when it started and what you tried.—>

I’ve tried it with wifi on and off, not sure what else to try.

Hi @christinec.9ih6sn - here’s a support note that might help.

Hope this helps. Come back if this doesn’t help.