Our Moto E phone seemingly connects to our home wifi network—shows as connected, can use Internet and see no cell data being used on Republic app—but the status of the phone consistently shows an error. It shows an orange circle/white triangle/exclamation point with the message “Verify Now.” If I click to verify, I am taken to a message from Republic: “Hello Internet. You are now happily connected…” but the status remains unchanged. Still shows the error, still shows “Verify Now,” and “Wifi calls & messages, no data.”
I have rebooted the router, the phone, rebooted the phone in safe mode, forgot network and logged in anew—nothing seems to resolve this error.
We also have a Moto G (1st gen), also on the refund plan, that has never had this error.
Hoping for additional steps to resolve. Thanks.