Carrying old number over

I am starting a 5.0 acct from a mychoice plan. Reason is I added my wife so need two lines. I see where it might benifit me to keep my phone on my choice for a bit till things straighten out but we activated hers tonight. Still waiting for her number to carry over and the phone to start up. I had tried to activate mine before reading updates and when I did when it asked if I wanted to keep my number I said yes. It then asked for the acct it was coming from. Could get no further then that. I put my old sim back in and will keep using my choice till the smoke clears . Once it does how do I get around the issue which hindered me?
Thanks
Jim

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“Your account number is your 10-digit Republic Wireless number you are transferring out, without any additional characters or spaces.”