Moto X Pure
My Choice + 1GB
1GB of data
On Tuesday, 12/12, I lost connectivity to basic cell service except for LTE data. I cannot make or receive phone calls unless I’m on WiFi. When people try to call me (when I’m not on WiFi) they receive this message: “The person you are trying to reach cannot accept calls at this time.” When I try to place a call (when I’m not on WiFi), I get dead air for about 15 seconds, then a beep, then the call attempt disconnects – no error messages.
Thursday evening I spent about an hour on a chat with a RW representative who had me go through a number of troubleshooting steps, including an activation refresh. Nothing worked. The rep opened a ticket.
Someone from the technical support team contacted me yesterday afternoon and also suggested I try an activation refresh. (Maybe the second time is supposed to be the charm?) Again it didn’t work. I responded with the requested information, but have heard nothing since.
I understand the support team is busy and probably overwhelmed, but I need to travel in a few days and would really love if I had a phone that would make calls when I’m on the road.
This all happened on the same day as the new plan roll-out for me. When I open up the RW app, the opening screen says I have the “Clear Choice Plan + 0.0GB Cell Data.” (Wrong plan, wrong data amount.) Could that be affecting my service? (I have included this in my notes to the technical support team, but they haven’t addressed it.)
Any advice would be greatly appreciated. Thanks so much.