I recently added a Nexus 5X to our family’s already-existing Republic lines. The phone works fine on wifi but we need it to also work for making calls on a cellular network because, really, that’s the POINT of a cell phone. Every time the phone tries to make a call when not on wifi, the phone rings on the other end but the call is immediately dropped when answered. The phone also says it has no cellular network connection and to seek an area with wifi. I’m not sure if it helps, but under settings it says that my data is “in service” but under cellular network state I am “disconnected.” This seems like it is likely a problem with settings but no amount of poking at settings has fixed it so far.
Please note that none of this is attempting to use cellular DATA, roaming or otherwise – we haven’t even gotten to the point of being able to make simple voice calls when not on wifi.
I’ve been trying to solve this problem with Republic for the past 4 days. It takes a day or two every time for someone to get back with me, and when they do, it’s a stock answer that they must not have coverage in our area and that I can return the phone. The map they link, however, shows fully blanketed coverage (partially talk and text, mostly full 4G LTE data) in the area in which we are trying to use it – Lancaster, KY – and a wide radius around it. Map: Coverage Check | Republic Wireless Since lack of coverage clearly isn’t the problem, according to their own map, I want to do further troubleshooting, but I can’t get the same person from one time to the next so that we can make any progress.
Advice on what to try next would be very much appreciated. Thanks!