Cellular Network not Available for Voice or Text Message

What phone do you have? Moto G5 Plus
My wife has the Moto X(2nd Gen)

What plan are you on? I am on My Choice +1GB
My wife is on Fixed $15/mo plan +.5GB

Does your plan include data, or just talk & text? Data, Text, and Talk

Issue Description

Friday, July 19, 2019, at approximately 12:30 pm I lost the Cellular Network signal.

The top line simply showed an empty little half square icon where my cellular strength should have been. I decided to give it a couple of hours to fix itself. Restarted and turned the phone on/off a couple of times.

At 2:30 p.m. I Checked Voice and Text w/o WiFi on and was not able to call or text out.
The text message was: “Waiting for Connection”
Phone call message was: “Cellular Network Not Available for Calls”

When I accessed WiFi the Phone calls and Text both connected.

Checked “Settings” but didn’t really know what was a “correct” setting. So I didn’t mess with it.

Looking forward to hearing from you. Thanks!

Sounds like you might have a local outage on your hands if rebooting the phone is not helping the issue.

Yes! I am up and running.

I suspect a service outage was the problem.

I very much appreciate the help and advice.

And thank you, Burusutazu!


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