Changed PIN but Number Pad to enter PIN Disappeared


#1

I have a MotoZ3. I changed the PIN on the phone. But now when I go to enter the PIN the entire keyboard for typing (with all letters & numbers) pops up instead of the large number pad (which is a lot easier to use). How can I restore the large number pad when I go to unlock the phone?

Thank you


#2

Hello @susanb.pu7a7u
Sounds like you may have set a password and not a pin [passwords may include alpha characters and that’s the reason for the full keyboard to pop up]
You can check this in the setting [:settingsicon:] --> security & location, under the screen lock it should say what type of lock is set [swipe, pin, password] if it says password you need to tap it type your lock code and then you should be able to change to pin


#4

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