Changing plans on a newly ordered Moto E


#1

A friend ordered a phone but assumed that the $30 plan illustrated was the least expensive.
I think this has come up negore as the site leads new customers to “choose” the $30 plan/
How can she change the plan on the order before she is overcharged?
I thought of a “Help Ticket” but that takes too long to get responses and you need your phone number
which she natrually doesn;t have.


#2

When she activates the phone, she will select her plan. She is not locked into what was clicked in the shopping cart.


#3

Thank you for the very helpful information.
Now I just need to know how to edit posts in this fancy new format/


#4

Click the pencil icon at the lower right corner of the post.


#5

4 posts were split to a new topic: How do you change a plan if you don’t have the phone?


#6

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