i’m leaving RW. Going to Comcast with better plan and cheaper phone. RW at admitted fault to my number porting. I do give RW credit for admitting their mistake, but omg what a complete waste of my time.
I want a manager involved on your end to remedy this situation. I also want a time frame on when this will be done. I’ve waited 8 days to get my number ported so this is not a queue thing related to your automated tool.
This is not the first time a complaint of slow porting has been seen when transferring to Xfinity/Comcast. Here’s another from a few days ago:
Xfinity/Comcast set the FOC date out pretty far:
“They stated because the numbers I requested to port over were classified as landlines an FOC date of December 4, 2017 was entered, and due to the Thanksgiving holiday they tacked on three more days than they normally would. The request showed no error(s) when submitted”.
Yes we do. The date/time is… If you get this, you’ll know when the transfer will be complete.
No we don’t. In this case they should have a failure message and should be able to tell you why the request has failed. If they claim that they have no response at all, then the request has never gotten to Republic because responses are automated.