Happy New Year. I wanted to address this to the company executives but feel like I am being forced to communicate via a social media platform. I suppose I should write a letter but the ink in my printer is empty and I do not want to wait until I buy a new cartridge before I write this. It is in completing your requested survey that I realize I harbor some resentment that needs to be expressed. The survey asks if RW is better or worse than other companies. The truth is I don’t know. That is not a choice so how do I answer? I don’t. I quit the survey.
Back in September, I ordered the Home adapter. Upon receiving and attempting to activate, I discover it does not work with my plan, which I knew and was prepared to change, but also does not work with my phone. How could I have known that? The resentment part is while I was able to obtain a partial refund for the cost of the product, I was still charged for the shipping. Is there no one at RW in fulfillment who had my back and realized that I was ordering a product that was not compatible with my phone? I can understand if I ordered a phone and did not like the phone and returned it; in that case, I should not expect a refund for shipping. That makes sense. But was I supposed to know that the adapter is incompatible with my product? Why would I order it with that knowledge? So the incomplete refund elicits some resentment. The fact that I have to mention it stings.
I am also an early adapter of RW so I did the research, liked the concept and the price and got on board. I started with a Defy and upgraded to a Moto X. Weeks go by where I barely use it, some weeks where I don’t even turn it on. Am I getting the best deal? I don’t know. Am I getting a better deal than I would get with another company? I hope so. Am I getting the best deal that I could get with RW? I don’t know. My bill on the refund plan seems to creep up in price whether I turn on my phone or not, whether I use my phone or not. So, when I get surveys with only the best or worst service/company as my only choices I don’t know how to answer - particularly when the survey requires a response that chooses one or the other before I can continue.
I need to express my current feelings about RW - ambivalent. I don’t mind bare-bones companies but sometimes I just want to talk directly to the person in charge. I only want to do business with companies that operate fairly with their customers and that was one of the qualities that first attracted me to RW.