Confusion over how an Italian SIM card would work


So I am totally confused whether or not putting an Italian SIM card in my phone will work over there. I don’t understand how any of this works, will I be charged extra to call home? Will texting work? Has anyone done this and been successful? I will be away from my kids for three weeks and must be able to talk to them!!!
Thank you for your help!


Depends on what phone you have if it can support a international SIM.
The old R.W custom Legacy Refund Plan phones can not use any other network.
The current model phones are factory unlocked and can support a local SIM from other countries.
Using a local SIM will make it no longer a R.W phone, but one local to that company SIM.
There is some articles with info on this:


Hi @MomJen,

If you want to be able to call US numbers while you are overseas, you’ll want to keep your phone as-is, and use it when on a good Wi-Fi network. On Wi-Fi, it will work just as it does at home, making calls and sending texts to US and Canadian numbers.


Thank you so much! :blush::blush:


Thank you for all your help! :slightly_smiling_face::slightly_smiling_face:


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