Connected no internet

We bought a drone for our granddaughter it works with your cell phone. We cannot get the app to connect to our cell phones. It gives the message connected no internet/this network has no internet access. Our friend had no problem getting connected with his smart phone.
What do I do to get it connected to the app so the drone will fly?
Thank you,
Velinda

That’s a normal message when connected to the drone. That’s because you’re using wifi to connect to the drone and the drone’s wifi network has no internet connectivity. Have you actually tested to see if it works when you’re connected?

Thank you for the reply. I finally got in touch with a person after being given several different websites and phone numbers to contact only to find out that our phones are not compatible with the TELLO drones. We are returning it tomorrow hopefully to find another drone our granddaughter will enjoy.

Thank you again for your time,

Velinda

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