Connection phone and text are not connecting

**What phone do you have?**samsung galexy a11

What plan are you on? pay $26.00 a month approx

Does your plan include data, or just talk & text? i am not sure


Issue Description

when i go to make a phone call. i dial the number i get a message “this phone is not activated. do you want to activate this phone to make calls?” i select get activated. a new screen comes up saying "
this device is activated. if you continue to se this screen please restart your phone". i restart the phone then i try to make a call again and the process starts all over again. and i do not believe texts are going out either

Hello @bartn.vxp2k6,

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