I cannot get a connection with my new j3. I had another republic phone and it was fine. Any ideas ?


Your previous phone was probably a 2.0 refund plan phone. That phone was a CDMA Sprint partner phone, where the J3 is a GSM Tmobile partner phone. Two distinctly different services and coverage areas. Apples to Oranges.

*** ~~ßocephous™***

This may be the case or it could be something else?

@tracyg.mdpc2n , What was your previous phone?

How is your signal strength between the different phones? Are you getting no connection or is there a signal but it doesn’t go online?

Do you have any other signal indicators such as 3g 4g/LTE, a triangle?

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