"connectivitycheck.gstatic.com" Error When Trying to Connect to public wifi

Since I purchased my Moto E phone I am now unable to get internet access through the free guest wifi at the hospital where I work. I get a “connectivitycheck.gstatic.com” error. I click on “use as is” and “continue via browser” and I still can’t get internet access. I never had any problem with my Samsung connecting. My phone is Android version 10. Model Number XT2052-1. Hardware version PVT. What else do you need to know? I’d appreciate help with this problem. Thank you!

Hello @cherylb.lygeua, :slight_smile:

Are these the steps you tried:

If they were please let us know.
We might have to refer you to opening a ticket if the solution did not work. :thinking:

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