Could not setup myQ garage door app or Ring doorbell app

What phone do you have? Motog G5 plus

What plan are you on? MyChoice + 1 GB

Does your plan include data, or just talk & text? includes data


Issue Description

When used my RW phone, both myQ and Ring could not make the Wif=Fi connection. When I used my Sony Experia tablet, the setup worked for both myQ and Ring

I think what you’re likely experiencing is the Android feature that notices the network you connect to has no internet connection and so the phone falls back to its cellular data connection instead. In the future, the way to avoid this is to turn off cellular data before starting the process so that the phone has no where to fallback to and will continue to pass data over the private wifi network that is set-up by these devices as part of their set-up.

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