Cut off when trying to get voicemail

When I dial into my own phone number from my Republic MotoX Gen 2 in order to retrieve my voicemails, I am always cut off when inputting my PIN… in the middle of entering my PIN. This is new behavior. I cannot get any of my voicemails.

Any way to fix this?

Thank you.

I always use the Visual Voicemail feature from the Call log

open up the dialer

tap the 3 dot vertical menu

tap call history then tap the voicemail tap

tap the entry to get the redial / listen option then tap listen

as for the call in some have found it better to turn off WiFi and/or press the pin slowly

(1-2 second between button presses)

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