Dad's moto E coming up as another number occasionally

What phone do you have?
MotoE first gen
What plan are you on?
10/month wifi data plan
Does your plan include data, or just talk & text?
Just talk and text, data on wifi only

Issue Description

Occasionally my Dad’s motoE appears as another number from another state when he tries to call me or my sister. When this happens he can’t get through. Is there a way to troubleshoot this? Does it mean his number is cloned or something? I help him with his phone (he’s 87) and he lives away from me, but I pay for his phone. Suggestions welcome. Thanks

Hi @gfs,

Does your dad have WiFi? The following instructions will very likely clear up the issue, but they need to be followed when the phone is on a WiFi network.


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