I received a new Moto E4 Plus, and a day after receiving it, dropped it and cracked the screen. The phone still works. I looked up the Republic Wireless return policy at Money Back Guarantee – Republic Help. One of the headings on that page is “Refund Amounts”, and clicking on that takes me to some info, including large, bold text that says, “List of Charges for Returns”. Under this text is a link to Return and Replacement Policy – Republic Help. The last link at the top of this page says, “List of Charges”, which takes me to some info explaining that my phone would be considered a “Level Two” return, and looking at the chart below that, it shows that I would be charged $130 for my level two phone if I return it. As I paid $199 for this phone a week ago, it seems to me that I would get back $69 towards a replacement phone.
When I asked Republic Wireless about this, they tell me I am wrong, they can’t guarantee that I will “receive any set amount of refund”. Seems to me that their chart is showing me exactly the refund I should be getting for my level two damaged phone. How am I misunderstanding this? It seems fairly straightforward.