Data freeze is on, but some apps don't recognize that, I guess

I’ve had this problem twice now. One was when we couldn’t afford internet, so I relied on 1 gig of data and added as necessary so we could save as much money as we could. I would play Tiny Tower here and there so i wasn’t tempted to use up data to surf the internet. To play Tiny Tower, you don’t need internet, but you do need it to enter their raffle drawings or whatever they are called. I accidentally clicked on the button and it used up a little data even though I had data freeze on. It made me curious because it said I had entered the drawing instead of telling me that I wasn’t connected to any network. I proved this problem in a previous help ticket by taking a screen shot of the data info in the Republic app before and after I used the raffle feature again. Granted, it wasn’t a ton, but still that shouldn’t be happening with data freeze on, right?

(And btw I believe what RW told me after I submitted a help ticket for this, was just try not to use that portion of the app. Case closed. Maybe there’s no solution??)

Second is the Skylight app. It’s a companion app with those Skylight wifi picture frames. My daughter got into the app while we were out and about and started playing videos from it…(videos that we had put on the frame that you can also access there). We weren’t around wi fi and data freeze was on. That shouldn’t have been able to happen! Those pics and videos are on the internet, not my phone. I double checked that this was in fact the case…when I turn my phone’s actual data toggle off, the app tells me it can’t connect. So there’s just some apps that bypass the data freeze setting, I guess.

*But you shouldn’t turn off the actual data on your phone because Republic won’t work FYI to those who may not know that. You need to use data freeze. (learned this one the hard, and frustrating way).

Now we can afford wi-fi and it isn’t so much of an issue, but I really think this should be looked into so that others’ data is not eaten up without their knowledge. I know RW staff are busy dealing with other issues, but I thought I’d bring this one to light. Maybe there’s a setting on my phone that I’m not aware of that will prevent this problem, but as of right now, I don’t know of any. Just thought I’d share this so everyone can really pay attention to their data consumption.

(BTW I have a Pixel 3a phone)

That’s really bad behavior on the part of the App. The Data Freeze function uses a local VPN to control data flow. If an app is bypassing this it means it would also ignore a VPN that was being used for security reasons, potentially exposing user data. Not good.

Well, that’s terrifying. Is there anything that can be done?

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