What phone do you have? G4 Play
What plan are you on? Just switched from 2G to 1G
Does your plan include data, or just talk & text? data
I have created a ticket about this as well. Last month I switched from 2G of data to 1G of data. This morning when the new cycle started it switched plans but shows I already used 1G of data to “Other data”. When I check on my phone data usage though systems it shows that I have used none. Now I have a phone that I can only use on wifi even though I paid for the data.