Deactivating old phone service


So I recently upgraded my old Moto G phone for a Moto Z because the screen has become unusable and I replaced my old service with a 4G plan. For some reason my Moto G is still getting updates from apps and and connecting to the WiFi. I’ve even got a call. How can I deactivate it or when will it deactivate.


updates of WiFi will happen as a deactivated phone will act like a mini tablet

now the fact that your still getting calls on it sounds like you activated the Moto Z as a new line, a support ticket can get the correct number to the Moto Z and deactivate the old phone


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