I’m just wondering why I haven’t received the December Security Update for my Moto Z Play yet, nor the Nougat update that was supposed to be released today. Someone on here told me that all that is handled on Motorola’s end, but I reached their customer service and they said that it’s on the carrier (a.k.a Republic’s end).
If you did not receive the December security update
Go to Settings -> Apps -> (3 vertical dots) -> System Apps -> Motorola Update Services
If it doesn’t automatically prompt you for the update…try to look for it under
Settings -> About phone -> System updates
The Nougat update just started rolling out…and it might take a while.
The Customer Service person might have confused it with the Verizon specific version of the Moto Z Play…for which, Verizon controls the update schedule. For the RW phones which are factory unlocked, Motorola controls the update schedule.
My latest security update was November 2016 but I got Nougat this morning so I guess it just skipped over the December update completely? Everything on Nougat is running smoothly so far though no complaints here!