Every Republic phone has a second phone number that is used to deliver calls to the phone when Wi-Fi isn’t available. You might be receiving unwanted texts or calls at that number because it was recycled from a former Sprint mobile customer. So it’s good to know your Sprint number so you can verify the caller has called it, and so you can add it to the National Do Not Call Registry.
These instructions assume your phone has updated its software since you received it - you can confirm that by looking at Settings / About phone, and build number should be 1_65K_1027. If it’s not, go to Settings / About phone / Phone updates / System updates to get updated Also, you must have cell service to complete these steps.
- Open Settings, tap About phone, then Phone updates, then Update profile. Wait for that process to complete - the phone will reboot.
- Open Settings, tap Call Settings, then Voicemail settings, then Volcemail number. Record this phone number - this is the phone’s Sprint number.
- Change the Voicemail number back to 2 1 4 - 6 6 4 - 9 1 4 7 (step 1 incorrectly made the phone’s Sprint number your Voicemail number).
Note: If you’re using Google Voice for voicemail, you’ll need to look for the voicemail number assigned to “My carrier”, and there’s no need to complete step 3.