I’m not sure if this is the right place for this, apologies if it isn’t. Over the last few months I’ve been frustrated by Republic’s email notifications to me about my account, as they always seem to come in a day or two after they would have been relevant. I’m posting today because it happened TWICE this week.
I had an old credit card on file that I forgot to update when I got a new one (totally my fault). I only realized it when I tried to pay this month’s bill and got a notice that it had been declined. I logged on, updated it, and paid my bill, painless as always. The next day, I got an email saying “Hey, the credit card you have on file is going to expire soon, you might want to update it…” My new card doesn’t expire until 2022, so this must have been about my old card.
I’d paid my bill on Monday (April 2). This morning (April 4) I got an email saying “Hey, you only have 75% of your data left this cycle.” Even the email itself showed that it was out of date, saying I had “-13 seconds left” on my billing cycle, which ended March 30. -13 seconds?? How does that even get processed?
The most common situation that this happens with is #2. I will often get notifications that my cell data is low AFTER I’ve paid my bill and renewed my data, so I get a mini heart attack thinking “wait, how have I used that much in one or two days?” before realizing it’s Republic being slow again.
Does anyone else experience this?