I’ve been a loyal customer since Beta test days, over what? 7, 8? years ago. Still love Republic Wireless! By now I’ve bought more phones from RW than I can count, but there’s one thing that still bugs me with every purchase - why does it take so long for delivery?!? I pay for the express 2 day FedEx shipping, and RW site says something like “often shipped same day if order in by 3 pm EST” and that’s all well and good, but… the FedEx delivery I paid for does NOT deliver, nor even function in the warehouses, on weekends or holidays! Which means unless I put an order in before 3pm on a Monday, I get an additional 2 days where my phone is sitting (often just in the next city!) undelivered and undeliverable …while I have NO means of communication!
We all need our phones these days for everything from calling, texts, Net, calendar, photos etc. But ever since the Oct 2017 wildfires here in No CA my phone is now always on. Always. I live in Ground Zero where 4 fires raged within 1/4 mile - 2 miles from my home. I took my pets and ran for my life at 4 am that night. Almost 6,000 homes burnt up and over 40 people died within the next few days. I only knew of the fires because a neighbor woke me by banging on my door - my phone was turned off and charging as usual.
I don’t do that anymore - now I have not 1 not 2 but 3 apps where I can be notified (by phone call or text) when, not if, an emergency occurs again. However this cell phone is my only phone. Who has landlines anymore? And yes RW has that cool new device - but I’m a disabled senior and can’t afford it. So when someone stole (!) my phone recently, once I verified it was gone I immediately ordered a replacement on RW. I’m still awaiting delivery… Per the FedEx tracking schedule, it has been sitting in a delivery center less than an hour away since Friday 5pm. There are Red Flag warnings up today (evacuation warnings) due to the imminent threat of wildfire… and I have NO PHONE!!! It’s due to be delivered on Monday finally, after ordering it last Wednesday. Needless to say I set up backup people to help, but … As you can see, not only is my phone my lifeline figuratively, it is my lifeline LITERALLY!
Why are we paying for “2 day shipping” when it takes 5 days (on average my last 3 phones from RW) to actually be delivered!?!?!
How about an option to pay for (I’d spring for it!) FedEx 2 day delivery WITH the option to deliver on weekends, not just weekdays?!? Doesn’t seem fair to us as the consumers to pay the extra for 2 day shipping that frankly is NOT. Or how about UPS - which delivers my Amazon packages 7 days a week at no extra charge? At least provide us the OPTION to choose.
Or else explain that 2 day delivery EXCLUDES weekends (I didn’t realize this till today when I researched it). Or, I’m guessing, explain that Next Day Delivery means any day of the week (does it?). Seemed ridiculous to pay $30 for the Expedited Delivery when 2 day was affordable, but now I know… It would’ve been helpful to define this somewhere!
Bottom line - RW please define the delivery verbiage (that “2 day” EXCL weekends and what the Expedited means) and also offer another option/another carrier maybe? for weekeEND delivery. THX all for listening.