We’ve been a long-time RW user, but, I have a dilemma that may push me away at some point in the future and have come here to see if there is anything that we could be proactive with to allow us to continue to use your service. Our dilemma is this: when we first moved to RW we were on the old Defy XT plans and cell coverage in an area that we travel to frequently was not an issue. Over time, it seems that RW has changed coverage available to your phone depending upon the availability of your plans. Currently we have (1) Moto E 2nd Gen and (1) Moto E 1st Gen. The 1st Gen Moto E can receive and make calls in this area we travel frequently but the 2nd Gen cannot. Unfortunately, the 1st Gen E may be on its last legs and I want to ensure we are able to have an option to continue to have coverage in this area while traveling. Is there anything that we can do to keep this availability in coverage? Any help in explaining what the differences are between the phones would help as well.
We certainly want to continue to be RW users and have found everything else to be just what we want. Thank you!