Disappearing Voicemails

What phone do you have? LG Stylus 5

What plan are you on? choice? 1 GB data

Does your plan include data, or just talk & text?

Issue Description

yesterday I noticed I would receive calls, then the voicemail icon would appear. In a hour or so, I went to check- vm icon was gone, so were the voicemails. I can access voicemail- it just leads me to the set-up/greeting menu. Unfortunately, these were work calls. :frowning:
Any ideas?

1 Like

Hello @brandyp.xdalvr
Welcome to the Community :slight_smile:
Please see if this Tips & Tricks article helps:

Hi @brandyp.xdalvr,

I’m sorry to see you are unable to access some important voicemail messages.

This is an issue we are investigating with the LG Stylus 5, as we have seen just a handful of examples.
Please open a ticket with our Help Team and ask them to investigate your situation as part of master ticket # 1890949.
You can view your call logs in the account portal to at least see a record of who has called you, so you can return those calls, at least. Please note timestamps in call logs are in UTC, so you’ll need to convert them to your time zone.

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