Disputing charges for a return

I have returned a defective phone and I was charge with NO EXPLANATION. Now they are threatening to disable my account if I don’t allow the $300 charge to go thru. How do I get a Response from these people.?

have you created a help ticket? If so post it’s number here

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Please do create a help ticket if you have not already done so. You can do that here:

Republic Help

Scroll down to the bottom of the page and click on Open Ticket under the “Get Help” heading.


I did. The status says “under review” for the past week.

Hi @valeries.pd4kbe,

I’ll review your ticket. Typically the dispute process does take some time, but I’ll see if anyone is available to provide you an update.

Edited to add: I moved your post to its own thread so that the author of the 8-month old thread where you had first replied is not inundated with E-mail replies about your situation.


Thank u

2 posts were merged into an existing topic: 14-Day Refund Policy

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