So…here is a funny thing.
I had ordered a sim kit from Amazon usig a $5 giftcard making it free. I used that to do my recent testing of R.W on my spare Nexus 5X. I week after I got that, I noticed R.W site was sending out the sim kit free…so I ordered that. to use in July when i plan on switching from Sprint.
I get an email today from R.W saying that i recently purchased a SIM from them and they were wondering about why i hadn’t activated it yet. They also gave a coupon code for 3 free months of the 1gb plan. (thats very cool!). Edit: Seems R.W has done these promotions a few times before. Last January it was for the 2gb plan…so says a google search.
Anyway, this line in the email caught my attention as to what i had mentioned in this thread about phone customer service: "Feel free to respond to this email or give us a call. Our 24/7 US-based help team is trained and standing by to answer any questions you have. Simply dial (919) 421-8082 and input your PIN code, #######, when prompted. This PIN code will remain active until …"
So they do have a way to contact them via phone.
I gotta say, I am continuing to be impressed with R.W. The active state of these R.W forums, (compared to that of say Sprint and tmobile forums I have used)…very much nicer and friendly here.