Thanks for phone/plan info.
I use Messages by Google too and that is now the primary recommended/supported app as new development on Anywhere has halted and I agree that the UI for Messages by Google is much better. I don’t have experience with Textra but I don’t think switching to it will change the inherent texting experience.
The reason why switching to Anywhere likely helps is on installation Anywhere likely reads in all the messages from the server. Once read in…they will stay there whether you look at them from Anywhere or switch back to Messages.
Some of these suggestions might sound repetitive if you have already gone through the ticket process… so feel free to ignore what you have already tried…but in Messages -> Settings -> Advanced
Auto-download MMS, and
Auto-download MMS while roaming
you may want to double check that they are enabled.
It may be worth running the “diagnostic” test in the RW app while connected to one of these WiFi connections where he is having the issue.
You can access the diagnostic tests in the Republic Wireless App under
Settings -> Advanced -> Run diagnostic test
Do you know if he has CDMA or GSM SIM card?
If you are unsure you can open the RW app and go to
Settings -> About and see what’s listed under SIM type
If you have submitted tickets then you might have already explored this…but depending on the coverage in your area…you may be able to get better coverage by switching to the other SIM card type.
If you don’t mind sharing your zip code…we can review the coverage for you.
A completely different solution is to switch to something like Whatsapp which is a really good app for group messaging… of course it requires a data plan and it requires all other users also to use that app…but I find the group messaging experience to be outstanding using whatsapp.