Dropped calls on Wifi

What phone do you have? Samsung Galaxy S7

What plan are you on? Choice

Does your plan include data, or just talk & text? Includes data.


Issue Description

After about 20 minutes into a phone conversation, the call gets dropped. These are over wi-fi at home.

  • Have you had any luck in finding cause of your problem?
    • Share your fix if you did (have luck) … just ask if you need more help

I followed the steps, but don’t know if it works yet as I have not made or had any phone calls of any length.

Thanks, if things change, the forum system will keep your question/discussion open for 2 months after the last update. So keep us updated of success/failures it’s how we learn and have new info to pass on to other users

I made my first call tonight and sure enough, after 25 minutes the call got dropped.

  • ok, lets start to attack this as a router/home WiFi problem
    • Open the Republic Wireless App
      • Press the (?) tab at the top
      • ‘Run diagnostics test’ takes about a minute
    • Does the resulting screen indicated any warning or failures?
      • Screen shot would be nice, eles what did it say?

I think I’m all set. I open the ticket and they had me first do what you said then do a network reset, send a couple of screenshots and uninstall two apps. That being the Weather Channel in the phone tracker. I just had a 30-minute conversation with someone and the call did not get dropped. Thanks for following up.

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