Dropping calls constantly after update to Nougat

What phone do you have?
What plan are you on?
Does your plan include data, or just talk & text?


Issue Description

Moto G4 plus
No data, just call and text $15 plan

Ever since my husband and I updated our phones over the weekend, we’ve been dealing with constant signal loss and our phones say they are on a roaming network even when we’re at home. The only calls I’ve been able to sustain are on WiFi, but we don’t have WiFi at home. I haven’t tried anything yet because I don’t want to break our phones.

Try the steps found here:

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That didn’t work. The same issue is still happening.

Specifically, the signal with says 3G with no lines/bars and an exclamation point or it says the same thing, but with a little triangle indicating roaming which it has never done before.

Please open your phone’s dialer and type in *#*#786#*#*

Do not press the send button after dialing this.

Does anything appear on your screen after dialing that sequence?

The comment from @michellen suffered from the forum software handling numbers. Try this

*#*#786#*#* (with no spaces when dialing)
If nothing happens then you are on GSM
If presented with a SprintDM menu your on CDMA

Good catch @jben! Sorry I didn’t notice that earlier!

I was presented with a Sprint menu.

Go through the steps listed here:

If that does not help, then it’s time to open a help ticket.

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