E-4 Wifi vs Cell

#1

My Husbands Moto E4 will not automatically switch from Wifi to Cell when out of range of Wifi. Basically if he is not at home he cannot make or receive calls. My phone that I have had for years through Republic works where ever I go. We are on the same plan and can stand side by side and I can make and receive calls but he cannot unless there is Wifi. is anyone else having these problems and is there an easy resolution?

#2

Hi @virginias.e8ymxa,

Please have your husband open a ticket and ask our support team to evaluate your coverage area. It’s possible a different SIM card could solve this for you.

Some guidance on the information to include in the ticket can be found here:

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