I got the 8/23/17 email saying, “We want to encourage you to protect your account by setting up a PIN number. This PIN number will help to add another layer of protection to your account.”
I’m fairly sure I never set up a PIN on this phone (Moto G, 1st gen) because I don’t want one. I’m retired, my phone is always on me, and I seriously don’t need to have to break into my own phone every time I want to use it. I have no plans to switch from RW, so I don’t need to worry about porting (I’ll drive off that bridge when I come to it).
While I appreciate your security concerns, I just want to make sure that you didn’t in fact mean “mandatory” (I got a reminder notice on 8/30). Sorry, but I’m still annoyed about having to use a PIN for voicemail - PLEASE don’t require the PIN.