Just a quick update on my service change:
Everything has gone well since porting to Xfinity Mobile. My wife is so happy with her iPhone, and my Android is great. Our coverage is solid, HD calls are clear as a bell, MMS works flawlessly with all other networks and we’re saving money.
The only hiccup we had is that our Verizon coverage inside our house was weak (yet still stronger than other networks), and calls were occasionally dropping. I rounded up a used Verizon 4G Network Extender and put it on my wifi. Now our phones have 100% cell network signal. (It’s seen as a Verizon tower, so even Verizon MVNO phones use it.)
RW customer service is infinately above Comcast, no doubt.
Customer service wise, everyone at the local Comcast location was very helpful and phone support w/ Comcast was good for the port. (The 45 minute hold times for phone support was rough, but i swapped during a huge sale. Ugh.)
I’ve been with Comcast for about 12 years, and they’ve always been top notch. Our local Comcast crew rewired my entire (previous) house for free. Any time I’ve had an issue with squirrels chewing through lines at the pole, they were out within a day to fix it. Billing has always been perfect, zero issues ever with hardware, and phone support has always been super helpful. I’ve heard/read Comcast nightmare stories for years, but I’ve always had the total opposite experience.
(I’m aware a portion of this could be related to my tech background, and when I call with an issue, I’ve usually already figured the solution out and I just need them to do something from their end. They were happy the time I emailed them photos of my modem dangling off a two story ladder, w/ a really long extension cord, to check for signal strength directly from their line.)
BTW, Comcast internet service is excellent where I live, despite having zero competition. (80 down, solid connection.)
That’s my post-port update. Please keep this thread positive, and thanks RW!
BTW, as promised, still rocking RW shirts: