I left a long time ago due to the difficulty in resolving issues. Now my daughter, Dawn has joined with her daughter on a Verizon account and RW refuses to recognize a valid PIN and will not allow the phone number to be transferred to Verizon. Last night, I updated the PIN just to be sure and RW still is holding her phone number hostage. She has had this number for 20 years and you have the gall to hold it ransom when a valid PIN has repeatedly been used. If you refuse to recognize a valid PIN, that is your problem and should not be hers. Transfer her phone as requested immediately!
I will not contact you again. Instead, I will go to the BBB and every available resource to bring back to you the grief you have caused us.