Error: SIM not provisioned MM#2

What phone do you have?
Moto G Power 2022
What plan are you on?
Standard
Does your plan include data, or just talk & text?
1 GB data per month


Issue Description

I just got a new phone but can not get phone calls to work. I’m getting a message that SIM not provisioned MM#2. I am getting texts, but when I try to make a phone call it says “Cellular network not available for voice calls”.

@johedale, are you trying to use a new 5.0 plan? If so, are you bringing an existing number from Republic Wireless, or are you using a new number?

If you do have a 5.0 plan, have you tried doing this:

This error indicates that the activation and provisioning of the SIM card did not complete. There may have been an error moving your number or an error during activation.

We are asking all of our existing members to wait to activate on 5.0 after we announce that we have improved the process to move numbers from legacy to 5.0 plans.

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