Error when activating/upgrading device

Moto G3
What phone do you have?
Wifi Only
What plan are you on?
Talk and Text
Does your plan include data, or just talk & text?


Issue Description

when activating, i select to replace on my current number, and the following error comes up “Uh-oh! Order lines must contain an offer with ref_id” and wont let me continue. what do I do???

Hi @brianm.fvq773,

Please give the steps outlined here a shot:

5 Likes

Thanks. Updating the app fixed it!

3 Likes

You’re most welcome! I love a success story!

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