Exchange phones


On Nov 8 I ordered the G5 Plus. Still unopened as it’s a Christmas gift. Can I return it and get the G5 S Plus?


The 14 day Money Back Guarantee is usually 14 days from the date of delivery. That has been extended for the holidays, but it was stated that it was for phones ordered from November 15-December 31.

You can read that announcement here:

There are no phone exchanges. A phone needs to be returned and then you order the replacement phone.

If you would like to see if your phone can be returned,as it is a holiday present, you can contact support by opening a help ticket here:

Republic Help


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